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Licensing & Billing#

Licensing#

Flex#

Admin/Designer users#

Admins and Designer users are users who are responsible for creating and editing workflows. Specifically, designer users have access to the Flow Designer, UI Designer, Template Designer, and Bot Designer.

Worker users#

Worker users are users that execute the workflows build by Designers. Specifically, they can:

Worker users do not, however, have access to the Designer tools mentioned above.

Light users#

Light users are similar to Worker users but have a limit on how much they can use the Mobile2b platform. Specifically, Light users can only use the platform on 2 calendar days per month. Any activity on a given day, regardless of how many times the user logs in or out, counts as one day of use.

Guest users#

Guest users are users who are not part of your organization. Guests can view certain parts but cannot be assigned tasks.

Flat#

Headcount#

Total number of employees in your company / at your site.

Elastic#

Workflow runs#

A workflow run is a single execution of a Flow. Each time a flow is started — whether manually from the Launch Pad, triggered by a Bot, or called as a nested flow — it counts as one run. The number of included runs depends on your edition.

Data entries#

A data entry is a single Business Object stored in the platform. Each record created within a Business Model counts as one data entry. The number of included data entries depends on your edition.

Storage#

Storage refers to the total disk space used by files uploaded to the platform, including documents, images, and attachments stored in the Document Center or attached to Business Objects. Storage is measured in gigabytes (GB).

Billing#

Billing period#

Your license is billed for a fixed billing period, typically 12 months (1 year). The billing period starts on the day your subscription is activated and renews automatically at the end of each period unless you cancel beforehand (see Cancellation).

You can check your current billing period and renewal date in your account settings.

License invoices#

At the beginning of each billing period, an invoice is generated automatically for the full period. The invoice amount is based on your current pricing model, edition, and — depending on the model — your user count, site count, or resource allocation at the time of invoicing.

Mid-contract upgrades#

You can add additional users (Flex) or increase your resource allocation at any time during a billing period. When you do:

  1. The change takes effect immediately — new users can start working right away.
  2. You receive a pro-rata invoice covering only the remaining days in the current billing period.

Example: Adding users mid-year (Flex)

Your billing period runs from January 1 to December 31. On July 1 you add 5 users at €19.50/user/month.

Remaining days: 184 (July 1 – December 31, inclusive)

Daily rate per user: €19.50/month × 12 months ÷ 365 days = €0.6411/day

Pro-rata charge: 5 users × €0.6411/day × 184 days = €589.81 net

At the next renewal on January 1, your regular invoice will include the new total user count for the full year.

If your subscription was previously set to cancel (see Cancellation), an upgrade will reactivate your subscription and clear the cancellation.

Downgrades#

You can reduce your user count or resource allocation, but the change will only take effect at the next renewal. Your current billing period is not affected — you keep the full capacity until it expires.

Note

A downgrade cannot reduce your user count below 1.

Cancellation#

You can cancel your subscription at any time. When you do:

  • Your subscription remains fully active until the end of the current billing period.
  • At the end of the billing period, your subscription will not renew and your workspace will become inactive.
  • Any scheduled downgrades are cleared when you cancel.

To resubscribe after your billing period has ended, please contact us.

Automatic renewal#

At the end of each billing period, your subscription renews automatically:

  • A new invoice is generated for the upcoming billing period.
  • If you had a scheduled downgrade, the new user count takes effect with the new invoice.
  • You will receive a notification email when a new invoice is created.

Overdue invoices#

If an invoice remains unpaid past its due date:

  1. You will receive a reminder email after the payment deadline has passed.
  2. A final warning will be sent if the invoice is still unpaid 7 days before your account would be locked.
  3. If the invoice is not paid within 30 days after the due date, your account will be locked. While locked, you and your users will not be able to access the platform.

To unlock your account, please pay the outstanding invoice and contact us if needed.

Services#

Recurring services (e.g. System Integration, Custom Development) are billed at the beginning of each month for the total monthly amount.

On-demand services are billed at the beginning of each month for the actual amount (typically measured in hours) used in the preceding month.

Invoices & documents#

All your billing documents — invoices, offers, and order confirmations — are available in the platform under Commercial > Documents. From there you can:

  • View a list of all documents with their status (open, paid, overdue, etc.)
  • Preview and download documents as PDF

Payment terms#

For payment terms, please refer to our Terms of Service.

Payment methods#

We accept the following payment methods:

  • SEPA wire transfer to one of the following bank accounts:
    • Commerzbank DE84 3704 0044 0307 8102 00
    • Kreissparkasse Köln DE36 3705 0299 0000 7466 65
  • Bitcoin to the following wallet address: bc1qn9gasn6hxzaz3rtw0shl4y38rgefy5yz3fj6ea

Questions about billing#

If you have any questions about your invoices or billing, please contact us at billing@mobile2b.com.