Frequently Asked Questions#
Modeling Capabilities & Process Visualization#
Is the modeling completely browser-based?
Modeling is completely browser-based.
Can process maps/value chains be created?
Process maps and value chains can be created to visualize workflows and business activities.
Can BPMN 2.0 process models (process, collaboration, choreography and conversation diagrams) be created?
BPMN 2.0 is supported, allowing the creation of process, collaboration, choreography, and conversation diagrams.
Can simple flowcharts be created?
Fowcharts can be created to map out processes and decision flows.
Can organizational charts be created?
Organizational charts can be created to represent hierarchies and structures.
Can IT landscapes be created?
IT landscapes can be modeled to visualize system architectures and dependencies.
Can aspects of the internal control system (ICS) be modeled (risks, controls)?
Risks and controls within an internal control system (ICS) can be modeled.
Can decision trees be represented according to the DMN standard?
Decision trees can be modeled following the DMN (Decision Model and Notation) standard.
Is it possible to map an ISMS?
Information Security Management System (ISMS) can be mapped.
Is it possible to display service management?
Service management processes can be visualized and documented.
Is it possible to document processing activities in a GDPR-compliant manner?
Processing activities can be documented in compliance with GDPR requirements.
What other process models are available in the standard system?
The platform is highly flexible and can accommodate nearly any process model.
Can the BPMN2.0 standard be adapted to the company?
BPMN 2.0 can be customized to align with company-specific requirements and processes.
Is it possible to link processes together to make navigation easier (top-down and at the same level)?
Processes can be linked for seamless navigation both top-down and at the same level.
Does the system offer the ability to graphically enrich process models (adding images, PowerPoint shapes, freeform objects...)?
Process models can be graphically enriched with images, PowerPoint shapes, and freeform objects.
Does the system offer formatting options for texts & symbols similar to MS Office?
Formatting options for text and symbols are available, similar to MS Office.
Object Catalog & Attribute Management#
Does the system have a catalog for storing and managing modeling objects such as: roles, IT systems, documents, risks, controls, KPIs, compliance?
A catalog is available for storing and managing these objects.
Can the catalog be managed centrally to avoid accidental changes/deletions?
Central management with permissions helps prevent accidental modifications or deletions.
Can objects be maintained via interfaces - if so, which ones?
Objects can be maintained via REST API and third-party integrations.
Are objects from the catalog suggested for modeling?
Suggestions from the catalog ensure consistency and reuse in modeling.
Does the system have approval procedures for adapting objects?
Approval workflows are in place for modifying objects to maintain data integrity.
Can so-called Objects added during modeling and then fleshed out?
Objects can be added during modeling and later expanded with additional details.
Do process models and objects have necessary parameters/attributes and can these be adapted/expanded
Process models and objects have necessary parameters and attributes, which can be adapted and expanded as needed
Can an authorized user modify the attributes (change, disable, create…)?
Authorized users can modify attributes, including creating, changing, and disabling them as needed.
Can mandatory attributes be defined?
Mandatory attributes can be defined to ensure required data is captured consistently.
Document management#
How can documents, files, links be linked to process models and objects?
Documents, files, and links can be attached to process models and objects through direct uploads and hyperlinks.
Are there limits to the number of links that can be stored per model/object?
No limit, file uploads are supported for attaching relevant documents and resources.
Can files be uploaded to the system?
Files can be uploaded and stored in collections.
Process releases#
Is workflow-based checking and approval of process models possible (including versioning & archiving)?
Mobile2b supports workflow-based checking and approval of process models, including version control and archiving of previous versions.
Is the workflow fully integrated into the system or is a separate workflow application used?
The workflow is fully integrated into the system, with no need for a separate workflow application.
How many participants can be defined per review and release level?
The number of participants per review and release level is unlimited and can be configured as needed.
How are process participants informed about changes to the process?
Automated notifications to users are supported, including in-app notifications, email alerts, SMS, Slack, Teams, and Discord.
Is there the possibility of a user dashboard for upcoming tasks/comments etc.?
User dashboard is available, showing upcoming tasks, comments, and notifications. Users can customize dashboards based on available data to gain insights into process performance, compliance tracking, task completion, and workload analysis.
Process overview#
Does the system offer a structured overview of all processes for the respective role/function?
Platform provides a structured overview of all processes, with user-specific views that can be customized based on roles and permissions.
Does the system have user-specific views?
User-specific views are available, allowing customization based on roles and permissions.
Does the system offer alternative views of the process information, e.g. B. RACI matrix, profile?
Yes, the system provides multiple views, such as graphical workflows and table-based overviews, including RACI matrices, role-based profiles, and graphical representations.
Reporting and analysis#
Can content be exported? If yes, in which formats?
Content can be exported in various formats, including PDF, CSV, and XLSX.
What types of reports are available, and can users create or customize reports?
Mobile2b allows users to create and customize reports based on any available data. Reports can be generated dynamically to fit specific needs, including process performance, compliance tracking, task completion, and workload analysis.
Does the system offer analysis functions such as process simulation and dashboards?
The platform provides analysis functions, including process simulation and custom dashboards.
Can process models be printed?
Process models can be printed.
Process automation#
Does the system offer integrated no-code/low-code workflow functionality?
The platform offers integrated no-code/low-code and workflow functionality, providing enterprise-level flexibility and advanced features.
Are the no-code/low-code workflow functionalities offered directly by the software provider or is technology from another provider used? If yes, which ones?
The no-code/low-code and workflow functionalities are provided directly on the platform, without reliance on external technology providers
Is it ensured that changes to the workflow process only occur via the business modeling environment?
Workflow changes are primarily managed through the business modeling environment, but API-based modifications are also possible if authorized.
Does the system enable graphical modeling of automated processes in the standard BPMN 2.0 notation?
Graphical modeling of automated processes using the standard BPMN 2.0 notation is supported.
Does the system support DMN decision tables to automate decisions (business rules)?
DMN decision tables for automating business rules and decision-making processes are supported.
Does the system offer automated messaging to users?
Automated messaging to users, include in-app notifications, email alerts, SMS, Slack, Teams, and Discord.
Does the system have a built-in customizable forms feature
Platform has built-in customizable forms feature with advanced capabilities.
Can users see a workflow history?
Workflow history is available to users.
Does the system have multiple layers (development, staging, production)?
Multiple layers, including development, staging, and production are available.
Does the system have release guidelines?
Structured release guidelines with updates listed in the changelog.
Are dashboards provided to users for workflow control, optimization and monitoring?
Custom dashboards for workflow control, optimization, and monitoring are available. Users can create and customize reports based on any available data, generating insights dynamically for process performance, compliance tracking, task completion, and workload analysis.
Ease of use#
Does the system have a modern and attractive look and feel?
The interface is designed with a modern and intuitive layout.
Does the system impress with its high level of user-friendliness and performance?
The system is optimized for ease of use and high performance and efficient workflows.
Does the system have a layout function for automatic alignment of process models?
Layout function for automatic alignment of process models is available.
Are appropriate notations suggested during modeling (quick-responsive modeling)
This feature is work in progress.
Are there mechanisms to ensure modeling conventions?
Mechanisms are in place to ensure modeling conventions.
Are convention violations explained in a user-friendly way?
Convention violations are explained in a user-friendly way with clear error messages and suggested corrections.
Can process changes and versions be compared?
Process changes and versions can be compared, allowing users to track modifications, review differences, and restore previous versions if needed.
Cooperation#
Is it possible to work collaboratively with multiple users? Is this logged?
Multiple users can work collaboratively on processes.
How does the collaboration function support collaboration between process owners, process managers and process participants?
The collaboration function supports process owners, managers, and participants by enabling role-based access, real-time editing, approval workflows, and automated notifications. Changes are logged, ensuring transparency, and version tracking allows users to review updates and restore previous versions if needed.
Is it possible for users to comment on processes or suggest changes?
Users can comment on processes or suggest changes, and this feature can be configured as needed.
Is there a notification for comments and suggested changes to process owners?
The system offers automated messaging to users, including in-app notifications, email alerts, SMS, Slack, Teams, and Discord.
Service#
Are there copy functions for data so that larger inventories can be recorded efficiently?
There is duplicate data function feature.
Are there assistants that guide the user through complex processing steps?
Assistance is available to direct users to documentation, visualisations and videos for guidance through complex steps.
Can the application be operated entirely via the keyboard?
Application can be operated entirely via the keyboard, with tips available for the Flow Designer, UI Designer along with in-app tooltips.
Are there shortcuts for frequently used operations?
Shortcuts for frequently used operations are available as tips in the Flow Designer and UI Designer acompanied with with in-app tooltips.
Accessibility#
Does the system support barrier-free use for blind, visually impaired, and motor-impaired users, comply with BITV 2.0 and WCAG 2.1 standards, and support tools like screen readers and magnifying software?
No, not at the moment.
Technical requirements#
How are users/roles created and managed in the system?
Users and roles are created and managed through the system's administration settings. Administrators can define roles, assign permissions, and manage user access. Role-based access control (RBAC) ensures that users have the appropriate permissions for their tasks.
Are differentiated authorization concepts possible?
Role permissions and access rights are in two-dimensional permission system.
Can rights to individual content (process models, objects) be assigned?
Role permissions and access rights can be assigned as granular as needed.
Can access be controlled based on Active Directory groups?
Access can be controlled based on Active Directory groups.
Language#
Can model content be maintained in multiple languages? If yes, in which languages?
Content can be maintained in multiple languages. Supported languages include Deutsch, English (UK), English (US), Français, Español, Italiano, Português, Nederlands, Türkçe, Русский, 中文, 日本語, Svenska, Polski, Ελληνική, Български, Magyar, Românesc, and Slovenčina.
How does the system support translation of content?
Content translation is available, allowing model elements to be maintained in multiple languages. Users can switch between supported languages, and translations can be manually entered or managed through integrated translation tools.
In which languages is the system user interface available?
Supported languages include Deutsch, English (UK), English (US), Français, Español, Italiano, Português, Nederlands, Türkçe, Русский, 中文, 日本語, Svenska, Polski, Ελληνική, Български, Magyar, Românesc, and Sl
Integration, import and export#
Does the system support BPMN 2.0 import and export?
BPMN 2.0 import and export are available.
What other interfaces does the system have for importing and exporting data?
Aditional data import and export formats are CSV, XLSX, REST API, webhooks, and JSON/XML formats.
Does the system offer single sign-on integration?
Single sign-on (SSO) integration is available.
Please list the interfaces to other systems.
Does the system have third-party connectivity via REST API?
Mobile2b supports third-party connectivity via REST API.
Can workflow instances be started or triggered by external systems (e.g. M365, etc.)?
Workflow instances can be started or triggered by external systems.
Training support, help#
What training and support options are offered by Mobile2b, and are these provided directly?
Training is available online, through documentation, visualisations and videos. On site is also possible. Technical support and training courses are provided directly by Mobile2b.
Technical requirements#
Where is the software hosted?
Platform is hosted in Germany and supports shared, dedicated and private cloud options.
Which browsers are supported?
Mobile2b supports the following browsers: Google Chrome, Microsoft Edge, Safari, and Firefox.
Which devices are supported and is access via mobile devices possible?
For mobile devices, dedicated apps are available for iOS and Android, with a PWA app also available for other devices.
Economic factors#
What licensing options do you offer?
We provide flexible pricing plans that scale based on needs. Details can be found on our pricing page.
How is the software price/license price calculated?
Our Pricing Options are: "Per Site", "Per User" or "Usage Based".
Do you offer special licensing models for NPOs or public law institutions?
Special licensing models are available for NPOs through FlowForward by Mobile2b. This initiative provides our workflow automation platform free of charge to registered nonprofit organizations, helping them optimize operations and focus on their mission.
Is the system scalable in terms of licenses?
We provide flexible pricing plans that scale based on needs. Details can be found on our pricing page.
Is a free trial available?
Free trial is available with a 14-day demo account.
Is your system multi-client capable? Would it be conceivable to use several student unions across the board?
Multiple independent entities can colaborate within the same environment. It is suitable for use across multiple sites while maintaining data separation and security.
Audit Related#
Does the platform support yearly audit program overviews and single audit planning?
Yearly audit program overviews and single audit planning are available. For a full list of features, check out our LPA Audit App video.
Can I get a graphical representation of an audit program with details like the number of audits closed, open, or overdue?
Graphical representation of an audit status is supported, as seen in our [LPA Audit]
Does the platform include features for approvals, signatures, and role-based permissions?
Role permissions and access rights are in two-dimensional permission system.
Can the platform track dates and schedules, such as initiation, due dates, approaching deadlines, and audit preparation or execution time?
Date tracking for audits, including initiation, due dates, and approaching deadlines, is supported.
Does the platform generate unique audit numbers?
Unique audit number generation is built into the system.
Is the Turtle Model for risk analysis available for audit planning and information collection?
Turtle Model for risk analysis can be incorporated into your audit planning process.
Can the platform track dates and schedules, such as initiation, due dates, approaching deadlines, and audit preparation or execution time?
Comprehensive date tracking (initiation, due dates, and approaching deadlines) and time scheduling (preparation and execution) for audits are avaiable.
Are dropdown lists available for structured data entry?
Dropdown lists are included for efficient and structured data entry.
Can I record and manage post-audit findings in the system?
Post-audit findings can be recorded, managed in the system and stored safety. Checkout LPA Audit & [5S Audit]
Custom creation of tables with color coding
Tables with custom formatting and color coding are supported. Checkout [LPA Audit]
Does the platform offer a notification or reminder function for tasks or audit frequency?
Automated messaging to users include in-app notifications, email alerts, SMS, Slack, Teams, and Discord.
Can the platform track and report on an audit program based on the number of non-conformances for a process?
Tracking and reporting of audit programs is allowed based on the number of non-conformances identified for a specific process. Checkout [5S Audit]
Are forms and checklists on the platform editable?
Forms and checklists are fully editable with the intuitive UI Designer.
Yes, audits can be categorized based on criticality levels.
Audits can be categorized based on criticality levels.
Can the platform define and manage audit scope and frequency?
Audit scope and frequency can be defined and managed.
Does the platform offer task management and schedule notifications for audits on a single day?
Task management for audits on a single day is available, with notifications for assigned tasks and schedules.
Does the platform support automatic report generation?
Reports can be automatically generated upon event triggers.
Does the platform support remarks and reminder functions?
Remarks and reminders can be added to audits. Checkout 5S Audi
Is Mobile2b established and reliable for long-term enterprise use?
The company was funded in 2010, the technology is used by companies such a Magna, Kogel, Bayer, Pfeifer-Langen, Porsche with new releases every other month.
Which companies use Mobile2b, and how large is the user community?
Mobile2b is used by companies such a Magna, Kogel, Bayer, Pfeifer-Langen, Porsche. Here is a link to the success story page.
Are Maintenance and updates costs Included?
License cost covers maintenance and updates.
Who hosts the data, and where are servers located?
We only use data centers located in Germany, that meet the highest security standards such as BSI C5 or ISO/IEC 27001.
Other#
Who created Mobile2b?
Mobile2b was created by Mobile2b GmbH, a private company registered in Germany. Visit our website to learn more about us.
Is my data safe at Mobile2b?
Yes, it's very safe. Go to the Trust Center to read all about it.